Global Impact Training & Higher Education
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Undergraduate/Postgraduate Courses >> Employee Development and Training

You will gain internationally recognised accredited qualifications when you study with Global Impact North London College .

 

Professional Qualifications £99.00

Business Planning and Goal Setting

What is the business trying to achieve? What will it do? How will it do it? This module focuses on the development of clear business goals and plans to achieve a clearly defined objective.

Course description

Interpreting Business Accounts:

Aims
To analyse and evaluate information contained within financial statements
Learning Outcomes

After completing this module the student should be able to:

  • Analyse the different methods commonly used to report financial information.
  • Develop an understanding of the techniques used to gather financial information.
  • Investigate the use of each of the key financial statements for decision making.
  • Evaluate the financial stability and performance of an organisation using appropriate financial ratio calculations.
  • Understand the role played by international accounting standards as a means of producing uniform accounting methods.

Indicative Content

  • Basic bookkeeping processes and accounting methods
  • Financial statements – preparation, uses, limitations
  • Balance sheet
  • Profit and loss account
  • Cash flow statement
  • Financial statement analysis
  • Accounting standards – GAAP, SSAP, FRS, IAS

Qualities of Effective Leadership
Learners will explore the making and development of effective leaders.

Course description

Qualities of Effective Leadership:
Aims
To evaluate the importance of leadership and distinguish leadership from management To evaluate critically the contribution of theory in support of operational management
Learning Outcomes;

After completing this module the student should be able to:

  • Explore established models of leadership practices in the workplace
  • Examine examples of leadership practice in different fields
  • Determine the nature of your own leadership style
  • Identify your own leadership strengths and weaknesses
  • Develop skills to improve the effectiveness of your leadership

Indicative Content

  • Definition of effective leadership
  • Strategy and leadership; managers and leaders
  • High performance teams
  • Comparisons of theories of leadership –Mintzberg
  • Great leaders and leadership models
  • Organisational culture and change
  • Leadership and vision
  • Own leadership style
  • Developing leaders and essential leadership skills
  • Learning organisations

Developing Interpersonal Skills
This module gives learners the techniques to improve and enhance communications and to create and maintain strong interpersonal bonds.

Course description

Developing Interpersonal Skills:

Aims

  • To effectively communicate to a range of users problem definition and resolution
  • To understand behaviours in organisations

Learning Outcomes:

  • Describe the interpersonal skills that you need in your current and future managerial work.
  • Describe specific professional tasks that involve significant levels of interpersonal skills.
  • Carry out an audit of your current skills levels and plan how you can improve in future.
  • Assess learning approaches and styles and identify those that will best help to achieve your aims.
  • Indicative Content
    • Interpersonal skills and attributes
    • Managerial roles – Mintzberg, Luthan, Kotter
    • Professional skills – mentoring, coaching, counselling, disciplining
    • Time management
    • Leading and chairing meetings
    • Effective presentations
    • Personal development planning
    • Skills audit
    • Kolb’s learning cycle
    • Learning stages

 

Motivating and Influencing People

This course looks at methods to inspire and motivate people and ways to create a unity of direction within a business.

Course description

Motivating and Influencing People:

Aims

  • To communicate effectively to a range of people within an organisation
  • To examine critically micro and macro levels to understand behaviours in organisations

Learning Outcomes

After completing this module the student should be able to:

  • Assess which factors might motivate a particular person.
  • Plan ways of motivating people and teams.
  • Plan ways of influencing people and teams.
  • Assess and improve your own performance in motivating and influencing people.

Indicative Content

  • Internal and external motivation
  • Theories of motivation – Maslow, Herzberg, McClelland
  • Expectancy theory
  • Goal setting
  • Equity theory
  • Approaches to work
  • Power and influence – use of rewards
  • Psychological contracts
  • Assessing and improving performance

 

Making Decisions
Successful decision-making is about doing the right things, in the right way, at the right time. Learners will look at the process of making a good decision.

Course description

Making Decisions:

Aims

  • To analyse the organisational responses to forces of change
  • To evaluate concepts and theories applicable to a range of complex operational management decisions
  • To evaluate critically secondary research in solutions to complex operational business problems

Learning Outcomes

After completing this module the student should be able to:

  • Explain the importance of making good decisions.
  • Describe a range of ways of collecting the information needed for decision-making.
  • Describe and compare a range of ways of generating options.
  • Discuss the different techniques that can be used to select the most suitable option.

Indicative Content

  • Importance of decision making
  • Types of decision – styles and processes
  • Barriers to decision making
  • Collecting information – primary, secondary, qualitative, quantitative
  • Generating ideas
  • Goals and priorities
  • Techniques – decision trees, matrices

 

Studying and Using Management Theories

This module looks at some management theories, the models developed from them and at how to apply them in the real world.

Course description

Studying and Using Management Theories:

Aims

  • To analyse the organisational responses to forces of change
  • To identify and evaluate the range of strategies for change

Learning Outcomes

After completing this module the student should be able to:

  • Understand the various approaches to research on business, management and organisation.
  • Understand the advantages and disadvantages of the various research methods.
  • Compare, contrast and assess the relevance of the contributions of key management thinkers.

Indicative Content

  • Management research
  • Sources of information – literature search
  • Deduction and induction
  • Research methods
  • Analysing management theories – criticisms,
  • Change management
  • Focus of study

 

The External Operating Environment of Business
This course teaches learners about how they can develop plans that will enable them to respond effectively when they encounter factors beyond their control.

Course description

The External Operating Environment of Business:
Aims: To apply knowledge of the operating environment to strategic problem definition and resolution
Learning Outcomes

After completing this module the student should be able to:

  • Analyse the macro environment in which an organization resides.
  • Analyse the competitive forces in the micro environment.
  • Examine the role of scenario planning in envisaging different models of the future and enabling organizations to be better prepared for uncertainty.
  • Explore how internal strategies can be developed to respond to the external environment.
  • Apply learning to strategic problem definition.

Indicative Content

  • The macro-environment – PESTLE analysis
  • The micro-environment – Porter’s Five Forces
  • Scenario planning and uncertainty
  • Brainstorming and prioritising
  • Contingency planning
  • Responding to the external environment
  • SWOT analysis
  • Strategic ‘fit’ and strategic ‘stretch’

 

Impact of Technology on Business
New technologies can bring both problems and opportunities. This module examines ways of future-proofing a business in a rapidly changing technological world.

Course description

Impact of Technology on Business:
Aims: To evaluate the technological context and choices when preparing for change
Learning Outcomes

After completing this module the student should be able to:

  • Define the role of technology in product lifecycles.
  • Suggest solutions for technology obsolescence issues.
  • Assess legal issues associated with the use of technology.
  • Evaluate the impact of e-business on various sectors.
  • Investigate the role of the Internet in business.
  • Perform a competitor analysis in e-business.
  • Analyse threats and opportunities involving the use of technology.

Indicative Content

  • Technology and product lifecycles
  • Product lifecycle strategies
  • Obsolescence
  • Legal and ethical issues
  • Impact of the Internet and e-business
  • Competitor analysis

 

Governance and Directorships

Poor governance can lead to under-performance, business failure and can potentially leave individual directors open to legal action. This module looks at the professional way to structure and control a business.

Course description

Governance and Directorships:
Aims: To evaluate critically alternative theories to strategic business problems

Learning OutcomesAfter completing the module the student should be able to:

  • Understanding the concept of governance.
  • Identifying issues relating to employment law and legal aspects of governance.
  • Determining roles and responsibilities of directors.
  • Distinguishing business ownership from business control.
  • Assessing governance and directorship for different business structures.

Indicative Content

  • Corporate governance controls
  • Systems, processes and principles
  • Fairness, transparency and accountability
  • Employment law
  • Directors – roles and responsibilities
  • Business ownership and control
  • Relevance of business structure

 

Analysing the Competition

How can this help you? This course teaches learners about how they can review and analyse the actions of competitors and use the information to improve the performance of their business.

Course description

Analysing the Competition:Aims

  • To analyse and the macro-environment within which an organisation operates
  • To evaluate performance of own organisation and competitors

Learning Outcomes

After completing the module the student should be able to:

  • Describe the various types of market and explain their affects on companies operating in them.
  • Identify the current strengths and competitiveness of a company.
  • Explain how analysing the competition can help an organisation to select a suitable strategy for the future.
  • Carry out research to investigate your company’s and your competitors’ performance, products and services.

Indicative Content

  • Types of competition
  • Porter’s Five Forces
  • Market types – perfect market, monopoly, oligopoly, duopoly
  • Structure, conduct and performance
  • State ownership and privatisation
  • Competitive advantage
  • Competitor analysis – SWOT, Porter’s generic strategies
  • Quantitative research methods

 

Marketing Strategy 

This module looks at the development of marketing strategies and how they are implemented to create successful marketing campaigns.

Course description

Marketing Strategy:

Aims

  • To evaluate critically the contribution of market segmentation and market research to International marketing
  • To research and evaluate marketing information to assess and organisation’s international marketing strategy

Learning Outcomes

After completing this module the student should be able to:

  • Critically evaluate the contribution of market segmentation and market research in international marketing.
  • Assess the role of scanning the market environment in identifying opportunities and threats in the marketplace.
  • Research and evaluate marketing information to assess an organization’s marketing strategy.
  • Compare and contrast market entry strategies.
  • Assess how the marketing mix can be configured to achieve market strategy objectives.

Indicative Content

  • Types of markets
  • Market segmentation and targeting
  • Product differentiation
  • Analysing the market environment – PESTLE analysis, SWOT analysis, Porter’s Five Forces
  • Marketing positioning strategies
  • Portfolio analysis and growth strategies – Ansoff’s matrix
  • Market entry
  • Marketing mix and marketing plan

 

High-Performance Sales
Successful sales performance is largely about the application of a set of professional skills. In this course, learners will be taught the essential elements behind successful selling.

 

E-Marketing Communication
The internet provides many opportunities for high-volume cost-effective business marketing. Learners will develop an understanding of the core principles and ways to deliver effective electronic messages to market.

Course description

E-Marketing Communication:
Aims: To research and evaluate marketing information to assess the effectiveness of communication techniques
Learning Outcomes

After completing this module the student should be able to:

  • Identifying e-marketing communication characteristics.
  • Understanding the use of traditional e-marketing techniques.
  • Assessing the role of emerging e-marketing techniques.
  • Measuring effectiveness of e-marketing communication.
  • Forecasting future developments in e-marketing communication.

Indicative Content

  • Communication characteristics and tools
  • Developing strategies
  • Traditional and emerging techniques
  • Role of the Internet
  • Social networking
  • Measuring effectiveness
  • Future developments

 

Customers and their needs
Learners will explore ways to ensure that their customers are recognised, understood and valued.

Course description

Customers and Their Needs:

Aims

  • To examine and evaluate the organisation’s customers at intra-personal and individual levels
  • To evaluate critically the contribution of market segmentation and market research to marketing strategy

Learning Outcomes

After completing this module the student should be able to:

  • Explain the need to build relationships with customers and to satisfy their needs and wishes.
  • Explain how quality contributes to customers’ satisfaction with the organisation’s products and services.
  • Group customers into various market segments to aid effective communication.

Indicative Content

  • Customer needs – value, satisfaction
  • Customer information and relationship marketing
  • Internal and external markets – communication
  • Importance of quality
  • Measuring customer satisfaction
  • Customer groups and market segmentation
  • Market research

 

Strategic Human Resource Management

Human Resource Management must play a central role in the strategy of any organisation. Learners will discover how people are an important business resource and how effective management can make the most of them.

Course description

Aims: To evaluate critically human resource characteristics and processes of an organisation

Learning Outcomes

After completing this module the student should be able to:

  • Understand the legal definition of an employee.
  • Evaluate what types of employment contract an organisation might want to use.
  • Evaluate the obligations on the employer in relation to working time.
  • Analyse the difference between a fair and unfair dismissal.
  • Explore the different forms of discrimination.
  • Gain a full understanding of areas covered by employment legislation.

Indicative Content

  • Status of employment
  • Employment law and working time legislation
  • Termination of employment through dismissal
  • Redundancy
  • Discrimination
  • Employment tribunal

 

Recruiting and CPD
Getting the best people.Developing the best people.Keeping the best people.

 

Measuring and Rewarding Performance
How can we measure individual performance? How can we determine appropriate levels of reward? This module looks at how organisations can implement effective strategies.

Course description

Measuring and Rewarding Performance:

Aims

  • To examine and evaluate visible social aspects of organisational life
  • To examine and evaluate the organisation at intra-personal and individual levels

Learning Outcomes

After completing the module the student should be able to:

  • Understand the concept of performance management.
  • Evaluate the different approaches to performance appraisal.
  • Explore the skill of carrying out an effective interview.
  • Evaluate what makes an effective objective.
  • Determine when it is appropriate to use disciplinary issues.
  • Explore the link between performance and reward.

Indicative Content

  • Performance management
  • Appraisal techniques – interview, setting SMART objectives,
  • Employee discipline
  • Motivation
  • Rewarding performance

 

Interpreting Business Accounts

Are you missing opportunities to improve performance? This course takes learners through the use and interpretation of the litmus tests of business health.

Course description

Interpreting Business Accounts:
Aims: To analyse and evaluate information contained within financial statements
Learning Outcomes;

After completing this module the student should be able to:

  • Analyse the different methods commonly used to report financial information.
  • Develop an understanding of the techniques used to gather financial information.
  • Investigate the use of each of the key financial statements for decision making.
  • Evaluate the financial stability and performance of an organisation using appropriate financial ratio calculations.
  • Understand the role played by international accounting standards as a means of producing uniform accounting methods.

Indicative Content

  • Basic bookkeeping processes and accounting methods
  • Financial statements – preparation, uses, limitations
  • Balance sheet
  • Profit and loss account
  • Cash flow statement
  • Financial statement analysis
  • Accounting standards – GAAP, SSAP, FRS, IAS

 

Tools of Financial Analysis
Keep on top of your organisation’s financial performance. This course gives learners the resources, tools and techniques needed to keep their finger on the pulse of the business.

Course description

Tools of Financial Analysis:

Aims

  • To analyse and evaluate financial statements
  • To evaluate critically the contribution that financial and management accountancy theory provides
  • To evaluate critically sources of long-term financing

Learning Outcomes

After completing this module the student should be able to:

  • Understand the importance of measuring financial performance.
  • Explore the financial position of organisations through the use of financial ratios.
  • Use key groups of financial ratios to assess financial performance.
  • Determine the financial stability of an organisation.

Indicative Content

  • Measuring financial performance – financial statements
  • Financial ratios
  • Liquidity and Working Capital
  • Solvency and Gearing
  • Profitability
  • Repayment capacity
  • Financial efficiency

 

Managing Cash and Working Capital

Understanding cash, cash flow and working capital. Cash and working capital are the lifeblood of a business. Learn how to manage them effectively.

Course description

Managing Cash and Working Capital:Aims

  • To effectively communicate and critically evaluate solutions to complex financial problems
  • To evaluate critically sources of long-term financing

Learning Outcomes

After completing this module the student should be able to:

  • Understand the importance of cashflow and working capital.
  • Assess the role played by the management of stock.
  • Identify key issues in financial management.
  • Evaluate financial performance through the use of key financial ratios.
  • Understand the use of budgets in financial control.
  • Identify appropriate methods for raising finance.

Indicative Content

  • Cash and working capital
  • Working capital cycle
  • Stock
  • Financial management – use of financial statements
  • Budgeting
  • Raising finance

 

Exercises in Quantitative Techniques
Quantitative techniques provide decision makers with the information and analysis they need to achieve business goals.This module teaches learners how to use and understand the key figures.

 

Impact of Technology on Business
Learners will discover how to analyse and exploit the role of e-business within a business sector.

Course description

Impact of Technology on Business:
Aims: To evaluate the technological context and choices when preparing for change
Learning Outcomes;

After completing this module the student should be able to:

  • Define the role of technology in product lifecycles.
  • Suggest solutions for technology obsolescence issues.
  • Assess legal issues associated with the use of technology.
  • Evaluate the impact of e-business on various sectors.
  • Investigate the role of the Internet in business.
  • Perform a competitor analysis in e-business.
  • Analyse threats and opportunities involving the use of technology.

Indicative Content

  • Technology and product lifecycles
  • Product lifecycle strategies
  • Obsolescence
  • Legal and ethical issues
  • Impact of the Internet and e-business
  • Competitor analysis

 

Innovation and R&D
This module explores how to achieve a commercial advantage from innovation and research.

Course description

Innovation and R&D:

Aims

  • To identify and evaluate the range of strategies for change
  • To evaluate critically the contribution of theory in support of operational management problem resolution

Learning Outcomes

After completing this module the student should be able to:

  • Describe and assess the factors that are most likely to drive innovation in your organisation.
  • Develop an innovation process from the original idea to planning implementation.
  • Assess different ways of identifying and evaluating opportunities.
  • Describe ways in which organisations can encourage and facilitate innovation.

Indicative Content

  • Definitions of innovation
  • Push/pull drivers
  • Process of innovation (theory and practice) – classic view, the development funnel, the pentathlon framework
  • Identifying and evaluating opportunities – internal and external sources, industry and market changes
  • The business plan
  • Corporate entrepreneurship and business innovation

 

Managing and Using Marketing
The focus of marketing is on the customer and customer satisfaction – meeting the needs of customers through the products/services we sell and offering the customer what they perceive as value. Today customers have higher and higher expectations for quality, service and value.

 

 

Implementing and Managing Quality Systems
Quality is about getting it right the first time, and getting it right every time. This module explains the important role that quality management plays in modern business strategy.

Course description

Implementing and Managing Quality Systems:Aims

  • To apply and evaluate appropriate quality systems
  • To evaluate concepts and theories applicable to a range of complex operational management decisions

Learning Outcomes

After completing this module the student should be able to:

  • Analyse the evolution of quality thinking and the shift from inspection to prevention.
  • Evaluate the business case for quality and the management concept that ‘quality is free’.
  • Describe the role of standards and regulations as well as quality processes in the Quality Plan (Quality System).
  • Contrast Quality Assurance with Quality Control.
  • Evaluate Quality Assurance models for change and quality improvement.
  • Critically assess the role of quality control in the modern organization, highlighting the role of statistical process control.

Indicative Content

  • Development of quality
  • Customer satisfaction
  • Quality and organisational structure
  • Planning – standards, regulations and compliance
  • Assurance – self-assessment and external assessment, models of assurance (Kaizen, TQM, Six Sigma)
  • Control – customer complaints, Statistical Quality Control

 

Strategic Planning Tools

Learners will gain the resources, tools and ideas required to create an effective business strategy.

Course description

Strategic Planning Tools:Aims

  • To apply and evaluate a model for change
  • To evaluate critically the contribution of theory in support of operational management problem resolution
  • To evaluate critically and apply strategic management concepts tools and techniques

Learning Outcomes

After completing this module the student should be able to:

  • Compare and contrast vision, mission, strategy, strategic plans and actions.
  • Identify the strategic planning tools used to assess the macro- and micro-environments of an organization, highlighting any limitations.
  • Discuss the range of tools available for competitor analysis and for the evaluation of alternative market strategies.
  • Critically assess the metrics used by organizations to gauge performance within their internal environments.
  • Discuss how strategic frameworks can be used to determine core competences for sustainable competitive advantage.
  • Demonstrate how the outputs from internal and external analysis can be integrated for purposes of strategy development and strategic planning.

Indicative Content

  • Strategy process, vision and mission
  • Macro-environment and industry analysis PESTLE, Porter’s Extended Five Forces
  • Strategic space and strategic group analysis
  • Customer appeals
  • Core competencies – value chain analysis, balanced scorecard approach, SWOT
  • Leadership styles

 

Strategic and Systems Management

This module explores a number of options for strategic direction. Learners will discover how to make the right choices for their business.

Course description

Strategic and Systems Management:Aims

  • To consider the factors that influence strategic decision making
  • To evaluate the role of a range of different systems within an organisation’s overall strategy

Learning Outcomes

After completing this module the student should be able to:

  • Understand supply chains.
  • Manage logistics and the supply chain.
  • Identify factors affecting supply chain management.
  • Assess and manage risks.
  • Integrate strategic and systems management in a business plan.

Indicative Content

  • Supply chain management and typology
  • Factors affecting supply chains – Porter’s and Drogan’s models
  • Logistics and logistics management
  • Value, price and costs elements
  • Risk assessment and management
  • Integrating strategic and systems management

 

The Business Plan
This is used to lay out the core aims and objectives of a business, shows how they can be achieved, and defines how the business will develop in the longer-term. Learners will discover how to create an effective and professional plan.

Course description

The Business Plan:AimsTo evaluate critically alternative theories to strategic business problems
Learning Outcomes

After completing the module the student should be able to:

  • Explore the purpose of a business plan.
  • Define the vision, mission, values and objectives of an organisation.
  • Understand the process for analysing the internal and external environment.
  • Analyse a range of tools that can be used in the analysis process.
  • Evaluate the process of benchmarking.
  • Understand the importance of accountability in relation to the business plan.

Indicative Content

  • Components of business plan
  • Vision and mission – values and objectives (SMART)
  • Internal and external environment – PESTLE, SWOT
  • Analytical tools – Fishbone diagrams, PMI analysis, de Bono’s Thinking Hats, BCG matrix, Mind mapping, Force Field analysis
  • Comparison with competitors – Gap analysis, benchmarking, industry standards
  • Key Performance Indicators, Balanced Scorecard
  • Accountability and responsibility
  • Innovation and creativity

 

Developing High-Performance Teams
The best teams don’t come together by chance. This module introduces learners to tools and techniques that build cohesion and teamwork and enhance business performance.

 

Managing Projects
In this module, learners will discover how to use the right tools to run projects and get things done.

Course description

Managing Projects: Aims;
To communicate effectively to a range of users problem definition and resolution
Learning Outcomes;

After completing the module the student should be able to:

  • Explain what is meant by a project, and describe the key components and processes.
  • Describe the stages of a project from identifying a business case through to planning the work breakdown structure.
  • Use a variety of techniques and tools to create an efficient and effective project plan for implementation.
  • Monitor project progress, take action to identify and correct problems, and close the project.

Indicative Content

  • Key features of projects
  • Project management issues – scale, internal/external
  • PRINCE2 – components and processes
  • Initiation, definition and planning – presenting the business case, cost/benefit analysis, WBS, SOW
  • Implementation,– networks, critical path analysis, linear programming, queuing theory, inventory management, Just-In-Time approach
  • Monitoring and control
  • Closure and project evaluation

 

The Entrepreneurial Manager
What is an Entrepreneur? What makes them different? Learners will examine the skills and qualities of entrepreneurship and how to put them into practice.

Course description

The Entrepreneurial Manager:Aims

  • To identify competing perspectives on the nature of management as both a function and process within organisations.
  • To understand the process of organisational change and development.

Learning Outcomes

After completing the module the student should be able to:

  • Explain the importance of entrepreneurship, innovation and creativity in the modern workplace.
  • Describe a range of management styles and approaches, and their effect on creativity and innovation.
  • Assess the benefits and disadvantages of various management styles and approaches, and use the ones that are best suited to particular organisational situations.
  • Assess the benefits, disadvantages and risks of group innovation and decision making.

Indicative Content

  • The entrepreneurial approach
  • Management style – Blake and Moulton, Likert
  • Innovation and change management
  • Leadership styles
  • Individual and team needs – Mintzberg
  • Performance management
  • Personal development
  • Dealing with conflict

 

Managing Ethically
Learners will explore a number of theories and models of ethical business management, their different contexts, and how they can be applied.

 

Organisation Structures
Why are organisations structured in a particular way? What determines the optimum structure and how does it differ between organisations? In this module, learners will look at a number of models and theories of organisational structure, their contexts and their application.

 

Effective Communication

Throughout this module, learners will discover a range of effective communication techniques used in modern business.

Course description

Effective Communication: Aims
To relate organisational issues to group dynamics by reflecting on group structures and processes.
Learning Outcomes;

After completing the module the student should be able to:

  • Explain the communication process and how it can affect an organisation’s image.
  • Assess ways in which information and communications technology can be used to create the maximum benefits for an organisation.
  • Discuss ways in which communication can be effective in each of the manager’s roles and tasks.
  • Describe ways in which differences in organisational and national culture may affect communication.

Indicative Content

  • The communication cycle
  • Image and communication
  • Use of ICT
  • Regulation – privacy, preventing loss, Data Protection Act
  • Management communication – presentations, bids, tenders, proposals
  • Communication failure
  • Effects of culture – Hofstede, Trompenaars, Schein

 

The Business Environment
Explore issues outside of the business that may affect its operations. This course looks at the importance of economics, international dimensions, nature and competition.

Course description

The Business Environment:Aims

  • To understand the main economic theories about the firm and its market.
  • To assess the usefulness of these theories in understanding the operation of business.
  • To understand the complex and dynamic nature of strategic decision making.

Learning Outcomes

After completing the module the student should be able to:

  • Demonstrate an understanding of the macro-environment and assess its impact on an organisation.
  • Demonstrate an understanding of the micro-environment and critically assess the industry forces that impact an organisation in the 21st century.
  • Critically evaluate the factors that shape the internal environment of an organisation and discuss how they give competitive advantage to companies.
  • Compare and contrast different approaches adopted by organisations for absorbing change imposed by the external environment.
  • Explore internal strategies for responding to globalization.

Indicative Content

  • Influence of macro-environment – PESTLE analysis
  • The micro-environment – Porter’s Five Forces analysis and expanded version, SWOT analysis
  • Organisational structure and culture
  • Vision and missions
  • Core competencies and skills
  • Managing change
  • Globalisation – elements, effects, responses

 

Politics and Business
What is the impact of politics on businesses and how can it help or hinder them? This module will teach learners about the role of economic impact, exports and government support on successful business operations.

Course description

Politics and Business:Aims

  • To develop an appreciation of the British and European perspectives.
  • To understand the relationship between economics and management.
  • Identify the legal and ethical issues in a variety of business situations.

Learning Outcomes

After completing the module the student should be able to:

  • Demonstrate an understanding of the impact of the political factors on the macro environment of business.
  • Demonstrate an understanding of the impact of political factors on the micro environment and the competitive nature of the industry in which the business operates.
  • Critically evaluate the usefulness of international trade theories.
  • Demonstrate knowledge of the relationship between politics, economics and management.
  • Identify the impact of legal issues in a variety of business situations.
  • Demonstrate an appreciation of national and international perspectives in legislation.

Indicative Content

  • Political influences on the macro-environment – PESTLE framework
  • Political influences on the micro-environment – Porter’s Five Forces model,
  • Role of stakeholders
  • Economic policies and government legislation
  • International trade – theories of competitive advantage, Ohame, OLI paradigm
  • The European Union

 

Business Law
Learners will explore the statutory responsibilities of managers and how the law relates to businesses and business executives.

Course description

Business Law:Aims

  • To identify the legal issues in a variety of business situations.
  • To understand the law-making process.
  • To be familiar with the legal rules to resolve factual problem situations.

Learning Outcomes

After completing the module the student should be able to:

  • Explain the law making process and sources of law in the English legal system.
  • Identify legal issues in a variety of business situations.
  • Analyse and apply legal rules to resolve factual problem situations.
  • Demonstrate an appreciation of the British, European and international perspectives.

Indicative Content

  • The legal system – structure, civil and criminal law, Court of Appeal
  • Commercial law – business contracts, services contracts, tort and trust
  • Business law – Companies Act
  • Competition law
  • Employment law
  • Corporate governance – legal obligations
  • International law – human rights

 

Marketing and Sales Planning
Learn to analyse markets, customers, competitors and products and then bring the elements together to form a cohesive plan.

Course description

Marketing and Sales Planning:Aims

  • To understand the theory and practice of marketing decision making.
  • To assess the marketing environment and the scope of tasks undertaken in marketing in the context of different organisational situations in which marketing is applied.
  • To present detailed analysis, supported by examples from organisations, of how effective customer service relates to different types of customers.

Learning Outcomes

After completing the module the student should be able to:

  • Define markets, comparing contrasting consumer and business markets, as well as internal and external markets.
  • Demonstrate an understanding of the key concepts, models and frameworks available to assess
  • the marketing environment and develop market strategies and plans.
  • Assess alternative marketing strategies used within different organisations and competitive situations.
  • Assess the critical relationship between sales and marketing, highlighting the differences in the functions and the necessity for co-ordination of plans to achieve market objectives and win sales.
  • Demonstrate an understanding of the key functions in sales management.

Indicative Content

  • Markets, customers and offerings
  • Segmentation
  • The marketing mix
  • The 7Ms of marketing
  • Marketing strategies – internal and external markets, environmental analysis
  • Porter’s Five Forces framework
  • Market positioning and targeting – portfolio analysis, growth and entry strategies
  • Marketing plans and sales effectiveness – buying cycle
  • Sales management

 

Strategic HRM
This module looks at how employees and people are a business’ most valuable assetHow can you recruit the best, reward the best and retain the best?

Course description

Aims

  • To communicate succinctly and clearly the ways strategic management can influence the allocation of resources, impact on organisational competence and alter an organisation’s direction.
  • To develop a plan for the effective resourcing of an organisation’s human requirements.
  • To assess the effectiveness of human resource policies and practices in their organisational setting.

Learning Outcomes

After completing the module the student should be able to:

  • To understand the role of HRM in an organisation.
  • To develop the skills to analyse the external and internal factors impacting on the labour market.
  • To develop the skills to write a job description and person specification.
  • To evaluate the different approaches to attracting people to the organisation
  • To evaluate the difference between a fair and unfair dismissal.
  • To analyse the different forms of discrimination.

Indicative Content

  • Relationships between business strategy and human resource strategy
  • Human resource planning – job analysis, skills
  • The labour market – PESTLE, SWOT
  • Job description and person specification
  • Recruitment
  • Selection
  • Human resource policies and procedures
  • Redundancy
  • Discrimination
  • Employee representation

 

Managing in Today’s World
Business in the modern world. This module focuses on governance and equality as a means to do right in business.

 

Performance Management
How can your people and your business continually improve together? Learners will review reward structures, CPD, training and development to ensure high performance in business.

Course description

Performance Management:Aims

  • To identify and evaluate the ways in which performance management systems contribute to the development of the individual and enhance organisational performance.
  • To assess the importance of professional development and training in an organisational setting.

Learning Outcomes

After completing the module the student should be able to:

  • To analyse the concept of performance management.
  • To evaluate the different approaches to performance appraisal.
  • To explore the skills of carrying out an effective appraisal interview.
  • To evaluate the importance of having clearly defined objectives.
  • To understand different cultures within an organisation.
  • To determine when it is appropriate to use disciplinary procedures.

Indicative Content

  • Performance management cycle
  • Appraisal process
  • Interviewing skills
  • Setting objectives – SMART
  • Organisational culture
  • Addressing poor performance
  • Rewarding performance – performance-related, competence-based, skills-based, contribution-based pay
  • Motivation – Maslow, Herzberg, Adams, Vroom, Latham and Locke
  • Continuous Professional Development

 

Culture and the Organisation
What is meant by culture? Why is it important? How does it differ between organisations? Learners will discover different organisational cultures and how an understanding of their key features can lead to improved performance.

Course description

Culture and the Organisation: Aims
To assess organisational issues related to group dynamics by reflecting on group structures and processes.
Learning Outcomes

After completing the module the student should be able to:

  • Discuss what is meant by organisational culture and how it can be deciphered.
  • Identify the influence of culture on business performance.
  • Assess the culture of an organisation with the aid of culture theories and models.
  • Discuss organisational issues relating to teams, group dynamics and team culture.
  • Critically assess the effectiveness of culture change initiatives.
  • Identify the key factors necessary for the successful management of culture change.

Indicative Content

  • Models of culture – Schein, Johnson & Scholes
  • Influence of culture – Schneider
  • Organisational structure
  • Developing teams – Belbin roles, Tuckman
  • Managing and changing culture

 

Customers and Customer Service
Customers are the fulcrum of any business. This module explores the importance of good customer service and how to achieve it.

Course description

Customers and Customer Service:Aims

  • To evaluate a range of types of customer and how customer service provision meets their needs and different ways of exceeding customer expectations.
  • To identify actions that can be taken to support improvements to customer service.
  • To understand how effective customer service relates to different types of customer in the organisation.

Learning Outcomes

After completing the module the student should be able to:

  • Describe the importance of focusing on customer needs and wants when marketing products and Services.
  • Create market segments to categorise customers who may have specific needs and wants.
  • Identify strategies that will create delighted customers.
  • Investigate trends that will create customer delight.

Indicative Content

  • Relationship marketing – scope, development, 7Ps of marketing
  • Internal and external customers
  • Needs and wants
  • Consumer behaviour – decision making, buying situations
  • Segmentation
  • Delighted customers – customer service
  • Effectiveness of marketing – brand recognition
  • External influences – PESTLE, consumer groups

 

Fundamentals of Accounting
Accounts give an insight into the health of the organisation. On completion of this module, learners will understand business accounts and how to use them.

Course description

Fundamentals of Accounting:Aims

  • To understand key concepts and techniques used in recording and analysing accounting information.
  • To assess the role played by financial accounts and the context within which accounting operates.

Learning Outcomes

After completing the module the student should be able to:

  • Analyse the different methods commonly used to report financial information.
  • Develop an understanding of the bookkeeping techniques used to gather appropriate financial information for a variety of business types.
  • Investigate the content and use of each of the key financial statements for decision making.
  • Evaluate the financial stability and performance of an organisation using appropriate financial ratio calculations.
  • Understand the need for accurate reporting of financial information.

Indicative Content

  • Basic bookkeeping processes
  • Essential accounting methods
  • Financial statements – preparation, uses, limitations
  • Balance sheet
  • Profit and loss account
  • Cash flow statement

 

Practical Accounting Analysis
Learners will complete a number of exercises in accounts during this module. They will develop an understanding of what they are telling us and the actions that analysis can precipitate.

Course description

Practical Accounting Analysis:Aims

  • To analyse accounting data and accounting reports using appropriate tools and techniques.
  • To understand key concepts and techniques used in recording and analysing accounting information.

Learning Outcomes

After completing the module the student should be able to:

  • Understand the importance of measuring financial performance.
  • Evaluate the financial position of organisations through the use of financial ratios.
  • Use key groups of financial ratios to assess financial performance.
  • Determine the financial stability of an organisation.
  • Assess the relationship between accounting and other business activities.

Indicative Content

  • Measuring financial performance – financial statements
  • Financial ratio analysis
  • Liquidity
  • Solvency
  • Profitability
  • Financial efficiency
  • Depreciation

 

Financial Management and Control
In this module, learners will compare and contrast examples of good and bad financial decision-making and the impact they have on the success of a business.

 

Quantitative Skills
Learners will work through a number of numeric exercises and develop an understanding of how to make use of them within the context of their business.

Course description

Quantitative Skills:Aims

  • To analyse information that is presented in numerical form in an appropriate method and extract all relevant trends, patterns and points of importance.
  • To present the results and data in an appropriate way to clients, partners and business colleagues.

Learning Outcomes

After completing the module the student should be able to:

  • Apply appropriate techniques to solve management problems.
  • Develop short and long term forecasts based on historical data.
  • Assess relationships between statistical variables.
  • Demonstrate simple project management techniques and their application.
  • Develop an understanding of inventory control.

Indicative Content

  • Data sources
  • Statistical techniques – location and dispersion
  • Forecasting – time series analysis, correlation, regression analysis
  • Linear programming
  • Networks and scheduling – critical path analysis
  • Inventory management
  • Indexation

 

The Marketing Mix
Learners will discover how to use the marketing mix as part of the business planning process.

 

 

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The Global Impact Training online learning platform allows you to study towards your professional qualification from any global location, without compromising your personal or professional commitments.

Student Cancellation Policy

1) You have the right to cancel your booking within 14 days from the day after the receipt of the Materials. If you choose to cancel within this period you will receive a refund of the Price within 30 days of you returning all Materials to you.
2) The right of cancellation will not apply if: you have accessed any online learning/ face to face learning or Materials prior to cancellation. You must not log into the online student learning portal and/or start your course if you wish to receive a refund.
3) Any software supplied has been used or the Security seal broken.
4) You have been provided with any of the Services.

 

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I will sincerely recommend the online Postgraduate offering of Global Impact Training.” – Jose Lin (Cabin Ltd)

 

 

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